KPIs to measure learning and development, and innovation.

DSA has developed a suite of KPIs that are a scalable set of metrics for large SME and enterprise that need ROI data for programs of learning, and innovation measurement. Telling the performance story is everything.

Our KPIs are drawn from the design and innovation practice outcomes (graded manifest variables), and sentiment and inclination (survey latent variables) that visualise the overall threshold performance of a learning and developmemt ROI.

We suggest that learning and development ecosystem is a partnership between the provider, executives and HR. And innovation KPIs are include product development, sales and executive teams.

Adapted from: Brassey J, Christensen L and van Dam N (2019). The Essential Components of a Successful L&D Strategy. McKinsey and Company.

Learning and development KPIs

 Individual performance

• Retention of new skills and knowledge: To what extent does the learning and development provision help employees achieve maximum impact in their role?
• Communication rhetoric: To what extent does the learning and development provision support employees communication rhetoric to a non-design, non-specialist audience?

Capabilities

• Application of creativity: To what extent does the learning and development provision help teams build the mind-sets, skills, and expertise they need most? To what extent does the learning and development provision help develop critical thinking competency?
• Learner engagement: To what extent does the learning and development provision provide employee engagement?

Organisational health

• Course net promoter score (NPS): To what extent does the learning and development provision strengthen the overall health and DNA of the organisation?
• Learning and development efficiency: To what extent is the learning and development provision constructively aligned to the organisation’s strategy?

Strategic alignment

• Business productivity: To what extent does the learning and development provision support the organisation’s priorities?
• Stakeholder perception: To what extent does the learning and development provision conform to stakeholder perception?

Adapted from: McKinney, P (2021). Six innovation metrics (KPIs) every organisation should use.

Innovation KPIs

Number of new ideas in the funnel

Continuously coming up with new ideas to feed the funnel. Scaled to the size of the company.

Acceptance/idea kill rate

Number of projects evaluated to get funded as a benchmark.

Balanced investment

Metric on spend for existing and new markets.

Percentage of revenue from new products

Products introduced in the last 12 months. This avoids products becoming overly dominant.

Quality of patents

Not the quantity. Referenced across other patents in the industry.

Innovation impact on gross margin

Spend on innovation that reflects company’s brand softpower.

We use Tableau Cloud to share the visualisations with clients. There is an excellent blog written by Steve Wexler on this for analysts looking to develop their own set of KPI/NPS visualisations using Tableau.

Please contact us for a demonstration of our KPI dashboards in action for your organisation.